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Multi-Vendor IT Maintenance

Core-Service Offering

At StorEx we offer specialized Multi-Vendor maintenance for your IT Hardware and Software Infrastructure. Our services include the support of Servers, Data Storage and Networking devices. 

We understand that IT Infrastructure upgrades and IT maintenance can be cost-intensive when you obtain it through the OEM. As a third-party maintenance provider, StorEx offers you an alternative solution that is cost-effective and streamlined.

Our solutions are built to save you between 30- 60% on your IT maintenance and support costs for your out-of-warranty equipment. We further want to enable you to upgrade your IT infrastructure only when its true limitations have been reached.  This will allow you to better plan or save for a future upgrade and eliminate the pressure felt from end-of-life/end-of-service-life (EOL/EOSL) dates received from the manufacturer.

Our expertise and industry experience enables us to work with multiple OEM brands, saving you time to not have to deal with multiple service contracts. You can now shift your focus to more important areas of the business and leave it to us to take care of your IT infrastructure for you- a reliable single point of contact that guarantees your systems are running at the highest level.

Hardware Brands we Support

CISCO

IBM

F5

HP

NETAPP

Quantum

Dell EMC

Brocade

Sun Oracle

Lenovo

Fujitsu

StorageTek

Juniper Networks

Hitachi

 Our Services are Supported by:

Over a Decade of Experience with OEM Support

Global Footprint

Qualified independently trained engineers

Access to Unique Tools

Smart Supply Chain Management

Shipping and Freight Alliances

Risk Mitigation

High level Partnerships

Always available Service Desk

Service Level Agreement Options

StorEx offers various customizable SLA Maintenance Options. We have a number of SLA contracts in place with listed Tier 1 companies, with a contract retention rate of 96%.

Our cost-effective Service Level Agreement offerings provide low risk, high quality solutions to ensure maximum availability of your Hardware and Software Infrastructure across Multiple OEM Brands via a Single Point of Contact.

Our Always Available (ITIL) Service Desk and SCM (Supply Chain Management) division ensure that we consistently deliver on our promise of quality service to our customers.

StorEx Silver

 

NBD
Next Business Day Response & Fix

StorEx Gold

 

SBD
Same Business Day Response & Fix

StorEx Platinum

 

24/7 x 365
4 Hour Response & 6 Hour Fix

IT Maintenance Options

Our maintenance options are designed to meet your specific needs

At StorEx, we understand that the level of support required is different for every business. Our maintenance options enable you to pay only for the services you need. All our maintenance options are provided by a team of highly skilled individuals to ensure a great customer experience all the time.

Spare Management

 

  • 24/7 Service Desk access
  • Spare Parts
  • Project reporting
Remote Support

 

  • 24/7 Service Desk access
  • Problem analysis
  • Diagnosis
  • Provision of an action plan
  • Project reporting
Remote + Spare Support

 

  • 24/7 Service Desk access
  • Problem analysis
  • Diagnosis
  • Provision of an action plan
  • Spare Parts
  • Project reporting
Full Support

 

  • 24/7 Service Desk access
  • Problem analysis
  • Diagnosis
  • Provision of an action plan
  • Spare Parts
  • On-site intervention
  • Project reporting
On-demand Support

 

  • 24/7 Service Desk access
  • Problem analysis
  • Diagnosis
  • Provision of an action plan
  • Spare Parts
  • On-site intervention
  • Project reporting

STORNET

Alternative Support Solutions

StorNet, a division of StorEx, is a single point of contact providing cost-effective Network Equipment services on leading network brands including CISCO, Brocade, Juniper and F5.

This includes both active and passive estates, Collaborative or Fully Managed, utilizing our in-house certified engineers which include CISCO CCNA & CCIE’s resources. StorNet provides advanced Value Add services encompassing configuration, compatibility, images, remote management and pro-active monitoring.

Our alternative maintenance program for CISCO offers a unique value proposition in the South African market. StorNet provides solutions that enable a maintenance cost reduction of up to 50% with the freedom to extend the Life-Cycle of IT Investment, independent from the CISCO end of service life. StorEx through StorNet has a proven track record with South African and international customers. We have successfully converted local and international customers to CISCO support at a lower cost without any risk to their business continuity.

Dell EMC

Alternative Support Solutions

StorEx offers alternative support for Dell EMC storage which is enabled via software developed by our independent Research and Development team in the US and Europe.

Our alternative support for Dell EMC storage leads to significant cost-savings, while maintaining the quality and integrity of the estate independent from the Dell EMC Life-Cycle. This means you can enjoy the same level of maintenance service provided by a qualified, experienced partner for a fraction of the price.

Dell EMC

Alternative Support Solutions

StorEx offers alternative support for Dell EMC storage which is enabled via software developed by our independent Research and Development team in the US and Europe.

Our alternative support for Dell EMC storage leads to significant cost-savings, while maintaining the quality and integrity of the estate independent from the Dell EMC Life-Cycle. This means you can enjoy the same level of maintenance service provided by a qualified, experienced partner for a fraction of the price.

Value Added

Electronic Repair Services

 

StorEx ERS (Electronic Repair Services) consists of a team of highly-skilled technicians who have mastered the art of electronic component and sub-assembly repair, for a wide range of ICT products.

Data-Centre and Multi-Vendor Repair Services

 

StorEx provides hugely competitive Multi-Vendor IT Infrastructure Maintenance & Data Center Support Services for technologies from entry-level to enterprise.

End-User Computing Services

 

We offer End-User Computing hardware onsite & break/fix support services. Our dynamic team of certified engineers service the entire South Africa from main centers to outlying areas.

Managed Services

 

As a value added service StorEx offers cost-effective outsourced models to enterprises and provides Managed Services in conjunction with in-house IT departments, IT support departments and directly to the enterprise.

Our end to end approach installs, manages and reports on mission critical services on premise and in cloud/ data center environments.

Services include Fire-walling and Security, Network and Infrastructure Support, Connectivity, Voice, Disaster Recovery and strategic cost saving advisory solutions.

Spare as a Service™ – SPaaS™

 

Spare parts management is essential in any IT environment.

StorEx provides a unique spare parts solution through the support of our holding company, Evernex.

Through this solution, we remove the risk of downtime in your IT environment. We ensure critical and hard-to-find spare parts are available when you need them. As an Evernex company we have access to a state-of-the-art spare data center parts facility in Europe and 330 forward stocking locations across the globe. This will ensure that we can deliver the parts that you might need at any given time.