Services

At StorEx we offer a wide-range of specialized Multi-Vendor Hardware and Software Support Services. Our services include support of Servers, Data Storage and Networking devices. We also have various strategic appointments with selected OEM’s as a services-only business  partner which have been in place for several years. These appointments include all the associated parts ownership and logistics activities.

 

Core-Service Offering

Multi-Vendor SLA Services

StorEx offers various customizable SLA Maintenance Options. We have a number of SLA contracts in place with listed Tier 1 companies, with a contract retention rate of over 95%.

Our cost-effective Service Level Agreement offerings provide low risk, high quality solutions to ensure maximum availability of your Hardware and Software Infrastructure across Multiple OEM Brands via a Single Point of Contact.

Our Always Available (ITIL) Service Desk and SCM (Supply Chain Management) division ensure that we consistently deliver on our promise of quality service to our customer.

Service Level Agreement options include:

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StorEx Silver

NBD [ Next Business Day Response & Fix]

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StorEx Gold

SBD [ Same Business Day Response & Fix]

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StorEx Platinum

24/7 x 365 [ 4 Hour Response & 6 Hour Fix]

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Our Services are Supported by:

Alternative Support Solutions

STORNET

StorNet, a division of StorEx, is a single point of contact providing cost-effective Network Equipment services on leading network brands including CISCO, Brocade, Juniper and F5. This includes both active and passive estates, Collaborative or Fully Managed, utilizing our in-house certified engineers which include CISCO CCNA & CCIE’s resources. StorNet provides advanced Value Add services encompassing configuration, compatibility, images, remote management and pro-active monitoring. 

Our alternative maintenance program for CISCO offers a unique value proposition in the South African market. StorNet provides solutions that enable a maintenance cost reduction of up to 50% with the freedom to extend the Life-Cycle of IT Investment, independent from the CISCO end of service life. StorEx through StorNet has a proven track record with South African and international customers. We have successfully converted local and international customers to CISCO support at a lower cost without any risk to their business continuity.

DELL / EMC

StorEx offers alternative support for EMC storage which is enabled via software developed by our independent Research and Development team in the US and Europe. Our alternative support for EMC storage leads to significant cost-savings, while maintaining the quality and integrity of the estate independent from the EMC Life-Cycle. This means you can enjoy the same level of maintenance service provided by a qualified, experienced partner for a fraction of the price.

Value-Added Services
 

Electronic Repair Services

StorEx ERS (Electronic Repair Services) consists of a team of highly-skilled technicians who have mastered the art of electronic component and sub-assembly repair, for a wide range of ICT products.

End-User Computing Services

We offer End-User Computing hardware onsite & break/fix support services. Our dynamic team of certified engineers service the entire South Africa from main centers to outlying areas.

Data-Centre and Multi-Vendor Repair Services

StorEx provides hugely competitive Multi-Vendor IT Infrastructure Maintenance & Data Center Support Services for technologies from entry-level to enterprise.

Managed Services

As a value added service StorEx offers cost-effective outsourced models to enterprises and provides Managed Services in conjunction with in-house IT departments, IT support departments and directly to the enterprise.

Our end to end approach installs, manages and reports on mission critical services on premise and in cloud/ data center environments.

Services include Fire-walling and Security, Network and Infrastructure Support, Connectivity, Voice, Disaster Recovery and strategic cost saving advisory solutions.